Tell us your trip
Route, dates and cabin — by form, WhatsApp or phone. Mention Priority Desk and it's flagged automatically.
When a booking really can't wait
The same real-agent booking you'd get anywhere on the site — with a senior agent, a guaranteed callback window and fare protection layered on top, for the trips where it matters most.
< 15-minute callback
A senior agent calls back within 15 minutes, any hour — refunded in full if we miss it.
Free on Business & First
Included at no extra charge on Business and First Class bookings. LKR 5,000 per booking on Economy.
No membership, no lock-in
There's nothing to subscribe to. Opt in per booking, and skip it on your next one if you don't need it.
Standard vs Priority Desk
What actually changes
Every booking gets a real agent comparing fares across airlines. The Priority Desk adds speed, a named point of contact, and protection if things go wrong.
| Feature | Standard | Priority Desk |
|---|---|---|
| Response time | Within business hours | Under 15 minutes, 24/7 |
| Dedicated senior agent | — | |
| Fare-drop monitoring after booking | — | |
| Disruption rebooking | Next business day | Same hour, any hour |
| Corporate invoicing | — | |
| Direct line | Shared office number | Your agent's direct WhatsApp |
- Response timeBusiness hours
- Dedicated agent—
- Fare-drop monitoring—
- Disruption rebookingNext business day
- Corporate invoicing—
- Direct lineShared office number
- Response timeUnder 15 min, 24/7
- Dedicated agentAssigned on booking
- Fare-drop monitoringIncluded
- Disruption rebookingSame hour, any hour
- Corporate invoicingIncluded
- Direct lineAgent's direct WhatsApp
Priority Desk is free on Business and First Class bookings, and LKR 5,000 per booking on Economy — refunded in full if your agent doesn't call back within 15 minutes.
How it works
Three steps, one phone call
No account, no cart — tell us the trip and a real agent takes it from there.
We call within 15 minutes
Your dedicated agent compares fares across every airline and confirms the best available price with you.
Ticket issued, line saved
Pay by card or bank transfer, the ticket lands in your inbox, and your agent's direct number stays saved for the trip.
For businesses
Priority Desk on every corporate booking
Corporate accounts get Priority Desk response times as standard — same-hour rebooking when a flight is disrupted, and one named agent who already knows your travel policy.
Same-hour disruption handling
Cancellations and schedule changes get rebooked the same hour, not the next business day.
Consolidated invoicing
Priority Desk bookings fold into the same monthly statement as the rest of the account.
Your next booking, handled by a senior agent
Free on Business & First, LKR 5,000 on Economy — refunded if we're late calling back.