Website Policy Statement – airticketbooking.lk
Effective Date: 22 December 2025
Welcome to airticketbooking.lk. By using our website and services, you agree to the following policies, which ensure smooth operations, legal compliance, and a safe experience for all users.
- Terms and Conditions
- Users must be 13 years or older to use our services.
- All bookings made through our website are subject to airline rules and regulations.
- Payment must be completed in full at the time of booking to confirm tickets.
- Users are responsible for providing accurate personal and travel information.
- We reserve the right to modify services, fares, or website content at any time without prior notice.
- Intellectual property, including website content, logos, and graphics, cannot be copied or reused without permission.
- Refund & Cancellation Policy
- Refunds and cancellations are governed by airline rules and ticket type.
- Cancellation requests must be submitted via email or our customer support channels.
- Applicable fees or charges, as imposed by airlines, will be deducted from refunds.
- Certain promotional or non-refundable tickets cannot be refunded.
- Refund processing may take 7–14 business days depending on the airline and payment method.
- Cookie Policy
- We use cookies and similar technologies to:
- Enhance website functionality
- Analyze website traffic and user behavior
- Deliver personalized promotions and content
- Users can manage or disable cookies via their browser settings.
- Continued use of the website indicates acceptance of our cookie practices.
- Disclaimer
- We strive to ensure that all information, including flight schedules, fares, and availability, is accurate at the time of publication.
- airticketbooking.lk is not responsible for errors, delays, or omissions in third-party services such as airlines, hotels, or ground transportation.
- Travel decisions are solely the responsibility of the user.
- We do not provide legal, visa, or medical advice.
- Security Policy
- All personal and payment information is transmitted via secure, encrypted channels.
- We use industry-standard security measures to protect user data.
- While we take all precautions, no online system is 100% secure, and users acknowledge inherent risks.
- Accessibility Statement
- airticketbooking.lk is committed to making our website accessible to all users, including those with disabilities.
- We strive to follow best practices to ensure clear navigation, readable content, and assistive technology compatibility.
- Complaint & Support Policy
- Users may submit complaints or inquiries via email, phone, or our contact form.
- All complaints will be addressed promptly and fairly.
- Resolution times may vary depending on the issue and third-party involvement.
- User Agreement / Passenger Agreement
- By booking through airticketbooking.lk, users agree to:
- Comply with airline and government regulations for travel.
- Provide accurate identification and travel documents.
- Accept that tickets issued are subject to airline terms and conditions.
- Release airticketbooking.lk from liability for delays, cancellations, or other airline service issues.
- Changes to This Policy
- We may update this collective policy statement periodically to reflect new regulations or changes in our services.
- The latest version will always be posted on airticketbooking.lk with the effective date indicated.
- Contact Us
