Terms & conditions
The terms that apply to bookings, payments, refunds and travel documents handled by AirTicketBooking.lk.
AirTicketBooking.lk acts as a travel agent, arranging and issuing tickets and related services on behalf of airlines and other suppliers. The contract of carriage is between you and the operating airline, and their conditions of carriage apply to your journey.
We operate in accordance with Sri Lankan tourism and aviation regulations. Licence details are available on request.
Fares are dynamic and are not guaranteed until a ticket is issued. Pricing depends on seat availability, travel dates, season and the airline's fare rules. A quoted fare may change if the booking is not completed promptly.
Temporary reservations may be available for a limited period, but seats are not guaranteed until payment is completed in full. We accept cash, local bank transfers in LKR, and online transfers subject to availability.
Date changes are permitted only where the fare rules allow, and may attract an airline penalty plus any fare difference. Passenger name changes are generally not permitted by airlines.
Cancellation outcomes depend on whether your ticket is fully refundable, partially refundable or non-refundable. We explain which applies before you pay.
Refunds are processed strictly in accordance with the issuing airline's policy and are credited to the original payment method. Processing usually takes 14–45 working days depending on the airline and your bank.
Airline charges follow the airline's refund policy. Service fees charged by the travel agent are non-refundable.
Passengers are responsible for holding a valid passport and visa, meeting any transit visa requirements, and complying with destination health regulations. We are not responsible for denied boarding caused by incomplete or invalid documents.
Visa approval is the sole responsibility of the passenger and the relevant embassy. Any guidance we provide is general in nature.
If an airline cancels or reschedules your flight, we will assist with rebooking or refund options. The remedies available are determined by the airline's policy for that disruption, not by us.
Travel insurance is not included by default with any booking. It can be arranged on request at an additional cost, and we recommend it — particularly on non-refundable fares and for destinations that require cover as a visa condition.
These terms are supplementary to the conditions of carriage of the operating airline and the terms of any other supplier involved in your booking.